RAW ARCTIC

TERMS OF SERVICE 2026

ABOUT US

Raw Arctic is a 100% locally owned adventure company builtby young Greenlandic entrepreneurs who turned their dream into a thrivingreality. We exist to share the true Greenland: raw, untouched, and deeplyauthentic, while safeguarding the land that shaped us. With small-group tours,local guides, and a personal approach, we bring guests closer to toweringicebergs, Arctic wildlife, and the wilderness in ways that feel genuine andmeaningful.

Sustainability sits at the heart of everything we do. Fromcatch-and-release fly fishing and solar-powered camps to educating guests aboutclimate change, we work to ensure that Greenland’s pristine environment staysprotected for generations to come. By hiring and training Greenlandic guidesand collaborating with local hotels and boat operators, we strengthen ourcommunity while raising the standard for responsible tourism.

Whether you are sailing among icebergs, watching whales indeep fjords, or staying in a remote wilderness camp under the Arctic sky, ourexperiences forge real connections — to nature, to culture, and to the peoplewho call this place home.

STANDARD TERMS

These Terms of Service (“Terms”) govern the booking and useof all services provided by Raw Arctic, a company organized under the laws ofGreenland, with its principal place of business at Nuukullak 32, st, 3900 Nuuk,Greenland (“Company,” “we,” “us,” or “our”). These Terms apply to all bookingsmade directly through our website, by email, by telephone, or through anyauthorized third-party booking platform or travel agent.

By making a booking — whether for yourself or on behalf ofothers — the individual or entity (“Customer,” “you,” or “your”) confirms thatthey have read, understood, and agreed to these Terms and that they have theauthority to accept these Terms on behalf of all persons included in thebooking.

DEFINITIONS

“Booking” means a confirmed reservation for any Service,evidenced by a written booking confirmation issued by Raw Arctic.

“Customer” means the individual who makes the booking and,where applicable, all persons included in or covered by that booking.

“Force Majeure Event” means any event beyond the reasonablecontrol of Raw Arctic that prevents or materially impairs the delivery of aService, including but not limited to: severe or unsafe weather conditions(including storms, sea ice, fog, and extreme wind); natural disasters(including earthquakes, volcanic eruptions, flooding, and avalanches);epidemics, pandemics, or quarantine restrictions; acts of war, terrorism, civilunrest, or political instability; government actions, travel bans, border closures,or regulatory changes; failure or disruption of essential infrastructure(including airports, ports, energy supply, or communications); and labordisputes or strikes affecting essential service providers, provided that RawArctic has taken reasonable steps to mitigate the impact.

“Package Tour” means any booking that includes travelservices (such as guided tours, accommodation, transport, and activities) soldor offered at an inclusive or total price.

“Day Tour” means a single-day guided excursion or activitythat does not include overnight accommodation.

“Services” means all travel and experience-based servicesprovided by Raw Arctic, including but not limited to guided tours, boatexcursions, wilderness camp stays, accommodations, transportation, and relatedexperiences in the Arctic region.

“Third-Party Costs” means all costs relating to flights,transfers, ground transportation, accommodation, and car rental arranged by RawArctic on behalf of the Customer through third-party suppliers.

“Tour Price” means the total booking price excludingThird-Party Costs. Where a booking includes both Raw Arctic’s own services andThird-Party Costs, the booking confirmation will itemize these componentsseparately.

1. SERVICES PROVIDED

1.1 Raw Arctic Service Offerings

Raw Arctic provides travel and experience-based Services inthe Arctic region. The specific inclusions and exclusions for each Service areset out in the relevant tour description, itinerary, or booking confirmation.

1.2 Modifications to Itineraries

Raw Arctic reserves the right to make minor modifications toany itinerary, route, or activity where reasonably necessary for operational,safety, or environmental reasons. Such modifications do not constitute amaterial change and do not entitle the Customer to cancellation or refund.Where a material change is required, Section 3.5 applies.

1.3 Conditionality of Natural Conditions

Certain activities described in marketing materials (such aswildlife sightings, northern lights viewing, or specific ice formations) aredependent on natural conditions and cannot be guaranteed. The absence of suchconditions does not constitute a failure to deliver the Service and does notentitle the Customer to a refund.

1.4 Safety Plans

Raw Arctic maintains a written safety plan for each Service,comprising a risk assessment and an emergency response plan, in compliance withthe Greenland Parliament Act on Tourism Activities. Safety plans are availableto Customers in English upon request. Customers are encouraged to review therelevant safety plan prior to participation. Please note that Raw Arctic’ssafety plans are currently maintained in English only; a Greenlandic-languageversion is in preparation and will be made available in due course.

1.5 Regulatory Compliance and Licensing

Raw Arctic holds a valid tourism activities licence issuedby the Government of Greenland in accordance with the Greenland Parliament Acton Tourism Activities (effective 1 January 2025). Raw Arctic maintains allnecessary insurances and operational approvals required to carry out itsServices in a safe, legal, and responsible manner, including professionalliability insurance as required by applicable Greenlandic legislation. RawArctic takes responsibility for the safety and wellbeing of its guests throughoutthe delivery of its Services, within the limits set out in these Terms.

2. BOOKING AND PAYMENT TERMS

Raw Arctic operates different payment structures dependingon the type of booking. The applicable payment terms are determined by thecategory of Service booked and will be confirmed in writing at the time ofbooking.

2.1 Day Tours, Standard Ticket Sales, and Pre-Scheduled Departures

Full payment of the total price is required at the time ofbooking for all day tours, standard ticket sales, and pre-scheduled departures.No booking is confirmed until full payment has been received and a writtenconfirmation has been issued.

2.2 Third-Party Costs (Applies to All Custom and Package Tours)

All Third-Party Costs — including flights, transfers, groundtransportation, accommodation, and car rental arranged by Raw Arctic — are duein full at the time of booking, regardless of the payment option selected forthe Tour Price. Third-Party Costs are subject to the cancellation terms of therelevant third-party suppliers and are non-refundable once booked. This appliesequally under Option A and Option B below.

2.3 Custom and Package Tours — Option A: Full Payment at Booking

The Customer may elect to pay the full Tour Price at thetime of booking. Where this option is selected, the booking is confirmed uponreceipt of full payment (Tour Price plus any Third-Party Costs) and a writtenconfirmation will be issued. The Customer’s selection of Option A will berecorded in the booking confirmation.

The following cancellation charges apply to the Tour Priceunder Option A:

Notice given beforedeparture — Cancellation charge (Tour Price)

90 days or more — 20%of Tour Price

60 to 89 days — 50%of Tour Price

40 to 59 days — 75%of Tour Price

Less than 40 days — 100%of Tour Price (no refund)

Third-Party Costs are non-refundable and are not included inthe above cancellation schedule. Any refund due under this schedule applies tothe Tour Price only.

2.4 Custom and Package Tours — Option B: Deposit and Final Payment

Alternatively, the Customer may elect to secure a bookingwith a non-refundable deposit of 20% of the Tour Price at the time of booking,plus full payment of all Third-Party Costs. The remaining balance of 80% of theTour Price is due no later than 40 days prior to the first activity arranged byRaw Arctic. Bookings made within 40 days of departure require full payment ofthe Tour Price at the time of booking. The Customer’s selection of Option Bwill be recorded in the booking confirmation.

The 20% deposit is non-refundable in all circumstances. Thefollowing charges apply to any Tour Price balance paid beyond the deposit:

Notice given before departure — Refund on Tour Price balance paid beyond deposit

90 days or more — Fullrefund of balance

60 to 89 days — 50%refund of balance

40 to 59 days — 25%refund of balance

Less than 40 days — Norefund

Third-Party Costs are non-refundable and are not included inthe above schedule.

2.5 Selection of Payment Option

The Customer must select either Option A or Option B at thetime of booking. The selected option will be recorded in the bookingconfirmation. If no option is explicitly selected, Option B (deposit and finalpayment) will apply by default.

2.6 Remaining Balance

Where Option B has been selected, the remaining Tour Pricebalance must be settled no later than 40 days before the first tour arranged byRaw Arctic. If the balance is not received by the due date, Raw Arctic reservesthe right to cancel the booking without refund of the deposit or anyThird-Party Costs already paid. In such cases, Raw Arctic will use reasonableefforts to recover any Third-Party Costs from the relevant suppliers on theCustomer’s behalf, though no recovery is guaranteed and Raw Arctic accepts noliability for unrecovered amounts.

2.7 Payment Methods and Currency

Payments can be made securely via credit card, bank transfer(no fees), or other available payment methods listed on our website. All pricesare quoted and all transactions are processed in DKK (Danish Krone). TheCustomer acknowledges and accepts that all currency conversion fees, exchangerate fluctuations between the date of booking and the date of payment, and anyother costs associated with paying in a currency other than DKK are the soleresponsibility of the Customer. Raw Arctic is not liable for any additionalcost incurred by the Customer as a result of currency conversion or exchangerate movements. Raw Arctic reserves the right to update accepted paymentmethods at any time with reasonable notice.

Credit Card Processing Fee: A processing fee of 3,5% will beapplied to all payments made by credit card. This fee covers the costs chargedto Raw Arctic by credit card payment processors and is non-refundable. The feewill be calculated on the total transaction amount and added at the time ofpayment. Customers wishing to avoid this fee may pay by bank transfer at noadditional cost.

2.8 Late Payment

If any payment is not received by the due date, Raw Arcticreserves the right to treat the booking as cancelled by the Customer and applythe cancellation charges set out in the applicable section above. Raw Arcticwill make reasonable efforts to contact the Customer before treating a bookingas cancelled.

2.9 Bookings on Behalf of Others

Where a Customer makes a booking on behalf of other persons,the Customer warrants that they have the authority to accept these Terms onbehalf of all persons in the booking, that they have informed those persons ofthese Terms, and that all information provided (including health information)is accurate and complete. The Customer accepts responsibility for all paymentsdue in respect of the booking.

3. CANCELLATION AND REFUND POLICY

3.1 Package Tours — Customer Cancellation

All cancellation requests must be submitted in writing toinfo@rawarctic.com. The date on which written notice of cancellation isreceived by Raw Arctic will determine the applicable cancellation charge.

Deposits are non-refundable. Third-Party Costs arenon-refundable. Cancellation charges on the Tour Price are applied inaccordance with the schedules set out in Sections 2.3 or 2.4, depending on thepayment option selected.

3.2 Day Tours and Standard Ticket Sales — Customer Cancellation

Cancellations made at least 72 hours before departure willbe refunded in full. Cancellations made less than 72 hours before departurewill not be refunded. Failure to appear at the scheduled time, including latearrival, will be considered a no-show and is non-refundable.

3.3 Cancellation by Raw Arctic Due to Force Majeure

Raw Arctic operates in a remote Arctic environment whereweather conditions, sea states, and other natural factors can change rapidlyand without warning. The safety of our guests and crew is our absolutepriority.

Raw Arctic reserves the right to cancel, curtail, or modifyany Service in the event of a Force Majeure Event where continuing operationswould be unsafe or impracticable. Where a Service is cancelled due to a ForceMajeure Event, Raw Arctic will as a first resort offer rescheduling to analternative date or a credit note valid for 24 months from the date ofcancellation. Where rescheduling and a credit note are both genuinely notpossible, Raw Arctic will consider a partial refund of the Tour Price at its reasonablediscretion, excluding any Third-Party Costs and non-recoverable expenditurealready incurred. The Customer acknowledges that this reflects the inherentunpredictability of Arctic conditions and that Raw Arctic’s ability to offerrefunds in such circumstances may be limited by unrecoverable third-partycommitments.

Where a tour is cancelled due to a Force Majeure Event, RawArctic will use reasonable efforts to offer rescheduling or an alternativeexperience, subject to available capacity. However, no guarantee ofrescheduling or alternatives is given, and all such arrangements are offered atRaw Arctic’s sole discretion.

The Customer is solely responsible for securingcomprehensive travel insurance to cover losses arising from Force MajeureEvents, including trip cancellation, curtailment, and delay. Raw Arcticstrongly recommends that all Customers obtain such insurance prior todeparture, as set out in Section 4.

3.4 Cancellation Due to Third-Party Supplier Failure

Where a cancellation, delay, or failure of service by athird-party provider (such as an airline, tour operator, hotel, or transportoperator) affects a booking, Raw Arctic will use reasonable efforts to arrangea suitable alternative. However, Raw Arctic is not liable for refunds,compensation, or costs arising from the acts or omissions of third-partyservice providers. The Customer is solely responsible for securing adequatetravel insurance to cover such events.

Where the third-party failure is caused by a Force MajeureEvent, Section 3.3 applies.

3.5 Cancellation or Modification by Raw Arctic (Non-Force Majeure)

In the event that Raw Arctic cancels or materially alters aconfirmed booking for reasons other than a Force Majeure Event, we will notifythe Customer in writing as soon as reasonably practicable and offer either asuitable alternative arrangement of comparable standard, or a full refund ofall monies paid to us. The Customer may choose between the alternative and therefund. Raw Arctic is not liable for consequential losses beyond the refund ofthe tour price.

4. TRAVEL INSURANCE

4.1 Insurance Requirements

The Customer is required to obtain comprehensive travelinsurance prior to the date of departure. As a minimum, the policy should covertrip cancellation and curtailment (including cancellation due to weather andForce Majeure Events), medical emergencies and evacuation from remotelocations, personal liability, travel disruptions and delays, loss of luggage,and all activities included in the booked itinerary.

4.2 Medical Evacuation Coverage

Given the remote Arctic environment in which Raw Arcticoperates, medical evacuation costs can be substantial. The Customer is solelyresponsible for ensuring their insurance provides adequate coverage foremergency evacuation from remote locations.

4.3 Proof of Insurance

The Customer must be prepared to provide proof of validtravel insurance upon request.

4.4 Limitation of Liability

Raw Arctic assumes no liability for any loss, damage,injury, delay, or additional expense that would have been covered byappropriate travel insurance. This includes, without limitation, losses arisingfrom Force Majeure cancellations as described in Section 3.3.

5. HEALTH, FITNESS, AND SAFETY

5.1 Physical Requirements

Raw Arctic’s services involve outdoor activities in a remoteArctic environment, which may include boat travel in open water, hiking overuneven or steep terrain, exposure to extreme cold, wind, and rapidly changingweather conditions, and limited access to medical facilities. Certain tours andactivities require a minimum level of physical fitness. Where specific fitnessrequirements apply, they will be stated in the relevant tour description.

5.2 Health Disclosure

The Customer must disclose any medical condition,disability, allergy, dietary requirement, or medication that may affect theirability to safely participate in any Service, or that Raw Arctic’s staff mayneed to be aware of in the event of an emergency. This disclosure must be madeat the time of booking or, for conditions arising after booking, as soon asreasonably practicable.

Failure to disclose a relevant health condition may resultin the Customer being excluded from an activity or tour without refund, and maylimit Raw Arctic’s liability in the event of an incident.

5.3 Right to Refuse Participation

Raw Arctic reserves the right, acting reasonably and in theinterest of safety, to refuse participation or modify a Customer’s itinerarywhere the Customer’s physical condition, health, behavior, or level of fitnessposes a risk to themselves or others. Such decisions will be made by the tourguide or expedition leader on the ground and are final. No refund will beissued where participation is refused on safety grounds.

5.4 Safety Instructions

The Customer must comply with all safety instructions,briefings, and directions given by Raw Arctic guides, crew, and staff at alltimes. The Customer acknowledges that failure to follow safety instructions mayresult in serious injury or death and that non-compliance releases Raw Arcticfrom liability to the fullest extent permitted by law.

5.5 Intoxication and Hazardous Behavior

If a Customer is deemed to be intoxicated or engages inbehavior that may endanger the safety of themselves, other guests, guides, orthe environment, Raw Arctic reserves the right to refuse boarding, curtail, orterminate the Customer’s participation immediately. No refund will be issued.The Customer may be held liable for any costs, damages, or losses resultingfrom their conduct, including but not limited to operational disruption,property damage, emergency response costs, and any compensation claims fromother affected guests.

5.6 Age and Minor Participation

Guests under the age of 18 must be accompanied by a parentor legal guardian at all times during any Service. The accompanying adultaccepts full responsibility for the minor’s safety, conduct, and compliancewith these Terms.

6. LIABILITY

6.1 Scope of Liability

Raw Arctic accepts liability for the proper performance ofthe Services included in the booking, subject to the limitations set out inthese Terms. Raw Arctic shall not be liable for any loss, damage, injury, ordelay caused by a Force Majeure Event as defined in these Terms, the act oromission of the Customer (including failure to follow safety instructions ordisclose health conditions), the act or omission of a third party unconnectedwith the provision of the Services, or events which Raw Arctic or itssuppliers, even with all due care, could not foresee or forestall.

6.2 Limitation of Liability

To the fullest extent permitted by applicable law, RawArctic’s total aggregate liability in connection with any booking shall notexceed the total price paid by the Customer for that booking. Raw Arctic shallnot be liable for any indirect, consequential, or special damages, includingbut not limited to lost income, lost enjoyment, or costs of alternative travelarrangements.

Nothing in these Terms excludes or limits Raw Arctic’sliability for death or personal injury caused by Raw Arctic’s negligence, fraudor fraudulent misrepresentation, or any other liability that cannot be excludedor limited under applicable law.

6.3 Liability Waiver for High-Risk Activities

For Services involving higher-risk outdoor activities —including but not limited to boat excursions in Arctic waters, hiking in remoteterrain, snowmobiling, skiing, wilderness camping, and travel to locations withlimited emergency access — Raw Arctic may require all participants to sign aseparate Activity Risk Acknowledgment and Waiver form prior to participation.By signing, the Customer acknowledges the inherent risks of the activity,confirms they are participating voluntarily, and agrees that Raw Arctic shallnot be liable for injury, loss, or damage arising from the inherent risks ofthe activity, to the fullest extent permitted by law. This waiver does notexclude liability for injury or loss caused by Raw Arctic’s negligence orwillful misconduct.

6.4 Indemnification

The Customer agrees to indemnify and hold Raw Arcticharmless from any claims, costs, or expenses arising from the Customer’s ownnegligence, willful misconduct, or failure to comply with these Terms,including but not limited to failure to follow safety instructions, failure todisclose health conditions, damage to Raw Arctic property or equipment, or anyliability incurred by Raw Arctic as a result of the Customer’s conduct towardthird parties.

7. MINIMUM PARTICIPANT REQUIREMENT AND OPERATOR-INITIATED CANCELLATIONS

7.1 Minimum Group Size

Certain tours require a minimum number of participants tooperate. The minimum group sizes are as follows:

Vessel — Maximum Capacity — Minimum Participants

Targa 25 — 6 guests — 3 participants

Targa 37+ — 12 guests — 6 participants

Additional vessels or activities may have different minimumrequirements, which will be stated in the tour description or bookingconfirmation.

7.2 Right to Postpone or Cancel

If the minimum number of participants is not met no laterthan 12 hours before the scheduled departure (unless otherwise stated in thetour description), Raw Arctic reserves the right to reschedule the tour to adifferent date or departure time, or cancel the tour with a full refund issued.

7.3 Customer Options When a Tour Is Rescheduled

When a tour is rescheduled due to insufficient participants,the Customer may accept the new date or departure time, or cancel thereservation free of charge and receive a full refund.

7.4 Refunds for Operator-Initiated Cancellations

If Raw Arctic cancels a tour for reasons unrelated to aForce Majeure Event, a full refund of the amount paid for the tour will beissued. The refund covers the Tour Price only.

7.5 Notification

All notices of changes or cancellations will be sent to theemail address and/or phone number provided at the time of booking. Customersare responsible for ensuring their contact details are accurate and up to date.

8. DATA PROTECTION AND PRIVACY

8.1 Data Protection Compliance

Raw Arctic collects and processes personal data inaccordance with applicable Greenlandic data protection legislation, includingthe Act on Processing of Personal Data (Inatsisartutlov om behandling afpersonoplysninger), as well as applicable Danish data protection legislation.

8.2 Policy Acknowledgment

By making a booking, the Customer acknowledges that theyhave read and understood the Terms of Service. Where Raw Arctic collects healthor medical information (as described in Section 5.2), separate explicit consentwill be obtained in accordance with applicable Greenlandic data protectionlegislation governing the processing of sensitive personal data.

8.3 Photography and Video Consent

The Customer consents to Raw Arctic using photographs andvideo footage taken during tours for marketing and promotional purposes, unlessthe Customer opts out in writing prior to or during the tour. This consent isvoluntary and may be withdrawn at any time by contacting info@rawarctic.com.

9. TERMINATION

Raw Arctic may refuse service, deny boarding, or cancel anybooking where the Customer fails to adhere to these Terms, fails to makepayment when due, engages in conduct that endangers safety, or provides falseor misleading information (including health disclosures). Where termination isdue to the Customer’s fault, no refund will be issued.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1 Governing Law

These Terms shall be governed by and construed in accordancewith the laws of Greenland.

10.2 Dispute Resolution

In the event of a dispute arising from or in connection withthese Terms, the parties shall first attempt to resolve the matter amicablythrough direct negotiation. If the dispute cannot be resolved within 30 days,either party may refer the matter to mediation administered by a mutuallyagreed mediator in Nuuk, Greenland.

10.3 Jurisdiction

If mediation does not resolve the dispute, the courts ofGreenland shall have exclusive jurisdiction.

10.4 Legal Framework Acknowledgment

The Customer acknowledges that Raw Arctic is a Greenlandiccompany operating under Greenlandic law and that these Terms have been draftedin accordance with Greenlandic legal requirements.

11. AMENDMENTS

Raw Arctic reserves the right to modify these Terms at anytime. Any changes will be published on our website. Changes will not applyretroactively to bookings that have already been confirmed under a previousversion of these Terms. For material changes that may affect upcoming bookings,Customers will be notified in writing.

12. SEVERABILITY

If any provision of these Terms is found by a court orcompetent authority to be unenforceable or invalid, that provision shall bemodified to the minimum extent necessary to make it enforceable, or ifmodification is not possible, severed from these Terms. The remainingprovisions shall continue in full force and effect.

13. NOTICES

All notices required or permitted under these Terms shall bein writing and delivered by email, by hand, or by recorded post. Notices to RawArctic shall be sent to info@rawarctic.com. Notices to the Customer shall besent to the email address provided at the time of booking. A notice is deemedreceived on the date of email delivery (as recorded by the sender’s emailsystem), on the date of hand delivery, or three business days after posting byrecorded mail.

14. CONTACT INFORMATION

If you have any questions regarding these Terms of Service,please contact us at:

Raw Arctic

Nuukullak 32, st, 3900 Nuuk, Greenland

Email: info@rawarctic.com

Phone: +299 32 15 15

Website: rawarctic.com

By booking and using our Services, the Customer acknowledgesthat they have read, understood, and agreed to these Terms.

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